Terms of Use

Last updated: August 30, 2025

Controller/Operator in Brazil: Importa Coletiva Soluções Tecnológicas Ltda., CNPJ 46.661.126/0001-08, with headquarters at Rua Verbo Divino, 2001, 3rd floor – Room 305, contact email: legal@importacoletiva.com.br

0. Scope, B2B nature, and acceptance.

0.1 These Terms govern the use of websites (including www.importacoletiva.com.br), portals, applications and APIs (“Platform”).
0.2 The Platform is intended exclusively for business-to-business (B2B) use by legal entities and individual entrepreneurs. It is not intended for end consumers.
0.3 By accessing/using the Platform, you fully accept these Terms, the Privacy Policy, the Cookie Policy, the Content/Advertising Policies, and the Transaction Services Agreement, when applicable.
0.4 For transactions in Brazil, the Brazilian Portuguese version prevails.
0.5 We may change these Terms at any time by posting the updated version. Continued use implies acceptance.

1. Definitions

“"User/Member": registered legal entity or sole proprietor.
“"User Content": information, brands, advertisements, files, and materials submitted.
“"Personal Data": as defined by the LGPD (Brazilian General Data Protection Law).
“Plans”: Basic, Premium and Organization.
“"Third-party channels": integrated services (payments, currency exchange, logistics, inspection, etc.).

2. Contracting entities and service provision

2.1 In Brazil, the contracting entity is Importa Coletiva Soluções Tecnológicas Ltda. Outside of Brazil, contracting may occur with affiliates indicated at the time of signing.
2.2 We may introduce, modify, suspend, or terminate functionalities, subject to the commitments made in paid plans.
2.3 Certain resources require registration, verification and authorization (KYC/KYB, tax/customs compliance).
2.4 Services may vary by country/region, risk profile and regulatory requirements.
2.5 Parts of the services may be performed by affiliates or operators (sub-operators).

3. Registration, accounts and security

3.1 One account per CNPJ/sole proprietor, unless authorized.
3.2 The User is responsible for the activities performed with their credentials and for maintaining access controls.
3.3 Sharing credentials is prohibited. We may suspend/terminate accounts for misuse, fraud, legal risk, or violation of these Terms.

4. User Obligations (Acceptable Use)

4.1 Comply with applicable laws (tax, customs, health, regulatory agencies, anti-corruption, sanctions, LGPD, etc.).
4.2 Prohibited actions: (i) copying/extracting data (scraping); (ii) circumventing security; (iii) manipulating reputation; (iv) engaging in unfair competition/reverse engineering/infringement of IP; (v) publishing false, illegal, discriminatory or confidential content of third parties.
4.3 The User declares to hold rights/authorization over the content, trademarks and materials submitted, and is responsible for claims from third parties.

5. Personal data, LGPD and security

5.1 Roles: Controller (representative/contact data) and Processor (processing on behalf of the User in SaaS/marketplace modules), as applicable and in accordance with the DPA.
5.2 Legal bases: contract performance; legal obligation; regular exercise of rights; legitimate interest (security, anti-fraud, support) and consent when required.
5.3 Data subject rights: as per articles 18 and 19 of the LGPD, via legal@importacoletiva.com.br.
5.4 Logs: Log retention in accordance with the Brazilian Civil Rights Framework for the Internet (minimum of 6 months) and for compatible periods.
5.5 International transfers: possible destinations include China, Singapore, and the USA, with contractual safeguards (articles 33-36 of the LGPD).
5.6 Security and incidents: technical/administrative measures proportionate to the risk; communications to the ANPD/data subjects when applicable.
5.7 Additional details in the Privacy and Cookie Policies.

6. Subscription plans and terms

6.1 Plans:

Start (For beginner importers up to US$ 50,000/semester),

Premium (For importers up to US$$ 150,000/semester),

Pro (For high-value monthly importers/commercial importer).

6.2 Plans are prepaid by credit card and are automatically renewed unless cancelled.
6.3 Annual adjustment based on the IPCA/IBGE index; applicable taxes.
6.4 Cancellation: effective at the end of the current cycle; no prorated refund, unless specifically provided otherwise. Pro-rata upgrade; downgrade effective in the following cycle.
6.5 Third-Party Channels: Payment gateways (via partner institutions), currency exchange, inspection, certification, courier, and transportation operate within the Platform. Importa Coletiva is not a financial institution.

7. Transactions between buyers and sellers

7.1 The Platform facilitates sourcing, quotation, ordering, and logistics integration; it does not represent a buyer or seller.
7.2 The parties assume the risks (quality, deadlines, fraud, licenses, taxes, compliance).
7.3 Commercial terms (price, incoterms, inspection, warranties, returns, taxes) are negotiated between the parties and, where applicable, governed by specific instruments (PO, PI, contract, SLA).

8. Intellectual property and licensing

8.1 Intellectual Property Rights of the Collective Importer (or licensors) over software, databases, algorithms and content (Laws 9.609/98 and 9.610/98).
8.2 Limited, non-exclusive and non-transferable license; reverse engineering, copying, sublicensing, assignment and removal of notices are prohibited.
8.3 The trademarks and distinctive signs of “IMPORTA COLETIVA” are protected.
8.4 User Content: non-exclusive license for use necessary for the provision of services (displaying ads, indexing, testing and improvement), in accordance with the LGPD (Brazilian General Data Protection Law).

9. Anti-corruption, sanctions and AML/CFT

9.1 Compliance with Laws 12.846/2013 (anti-corruption) and 9.613/1998 (money laundering), and export sanctions/control rules (UN, Brazil, USA, EU).
9.2 Transactions with sanctioned individuals/entities are prohibited. KYC/KYB checks, screenings, and suspension of suspicious transactions may occur.

10. Support, maintenance and force majeure

10.1 Maintenance and upgrades may affect availability; we will seek to mitigate impacts.
10.2 We are not responsible for service interruptions resulting from force majeure (telecom failures, cyberattacks, strikes, wars, pandemics, government actions, etc.).

11. Liability and compensation

11.1 The services are provided “as is”. There are no guarantees of results, specific suitability, error-free operation, or uninterrupted availability.
11.2 Total liability limit: up to 12 monthly payments of the Plan paid in the 12 months prior to the event.
11.3 Exceptions: fraud; breach of confidentiality; User IP infringements; regulatory fines attributable to the User.
11.4 Indemnification: The User shall indemnify the User for losses, costs and expenses (including attorneys' fees) arising from third-party claims related to the User Content, violations or misuse.

12. Monitoring, reporting and removal

12.1 We may monitor and remove content that violates the law or these Terms.
12.2 Complaints: “Report abuse” or legal@importacoletiva.com.br with URL, description, contact information, and a statement of good faith.
12.3 Intellectual Property complaints follow the notice-and-takedown procedure; a reasoned counter-notification is admissible.

13. Suspension and termination

13.1 We may limit, suspend, or terminate access/account for violation of these Terms, legal risk, order from an authority, fraud, default, or security reasons.
13.2 Payment, confidentiality, IP and data protection obligations remain in effect after termination.

14. Electronic communications and signatures

14.1 The User agrees to receive electronic communications (email, in-app notifications), which fulfill written form requirements.
14.2 Electronic signatures (ICP-Brasil or accepted platforms) may be used in contractual documents.

15. General provisions

15.1 Full agreement; independent parties; partial nullity does not invalidate the remainder; tolerance does not imply waiver.
15.2 Assignment: Importa Coletiva may assign to affiliates/successors; the User may not assign without consent.

16. Applicable law and jurisdiction

16.1 These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. The exclusive jurisdiction is that of the District of São Paulo, State of São Paulo, with any other jurisdiction, however privileged, being waived.
16.2 Contact: legal@portacoletiva.com.br