{"id":2174,"date":"2026-05-19T13:58:56","date_gmt":"2026-05-19T13:58:56","guid":{"rendered":"https:\/\/importacoletiva.com.br\/?page_id=2174"},"modified":"2026-06-03T18:17:42","modified_gmt":"2026-06-03T18:17:42","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/beta.importacoletiva.com.br\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy (LGPD)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Last updated: August 30, 2025<\/p>


Controlling company in Brazil: Importa Coletiva Solu\u00e7\u00f5es Tecnol\u00f3gicas Ltda., CNPJ 46.661.126\/0001-0, headquarters: Rua Verbo Divino, 2001, 3rd floor \u2013 Room 305, S\u00e3o Paulo\/SP.<\/p>


Data Protection Officer (DPO) Channel:\u00a0dpo@importacoletiva.com.br<\/a>\u00a0<\/p>

  1. Scope and legal basis<\/p><\/li><\/ol>

    This Policy describes how we handle personal data of individuals who interact with Importa Coletiva's B2B SaaS and e-commerce platform, including leads, customer representatives, registered users, suppliers, and other third parties. We comply with Law No. 13.709\/2018 (LGPD) and complementary regulations of the ANPD (National Data Protection Authority). This document is an integral part of the Terms of Use and applies to all products, services, and official channels (website, app, WhatsApp Business, email, and authorized integrations).<\/p>

    1. Roles (Controller\/Operator)<\/p><\/li><\/ol>

      Importa Coletiva acts as a Controller when it defines the purposes and means of processing (e.g., account registration, invoicing, security, analytics, B2B marketing). In certain marketplace flows and integrations (e.g., modules operated by partners, customs inspection\/clearance, APIs), Importa may act as a Processor on behalf of a business Client, according to documented instructions. In cases of joint responsibility with partners (e.g., anti-fraud, payment services), responsibilities will be defined contractually.<\/p>

      1. Personal data processed<\/p><\/li><\/ol>

        We collect and process, in a manner necessary and proportionate to the purposes:<\/p>

        \u2022 Account and identification data: name, CPF (when applicable), corporate email, phone\/WhatsApp, position, company (CNPJ), tax and billing information.
        \u2022 Platform usage data: accesses, pages viewed, account actions, technical logs, device identifiers, IP address, and date\/time.
        \u2022 Communications and support: message content, voluntarily sent attachments, contact preferences, and ticket history.
        \u2022 Contractual and order data: products of interest, quotations, cost spreadsheets, Incoterms, logistics data (tracking, booking), receipts and related documents.
        \u2022 Compliance and risk: information for tax classification (NCM), licenses (LPCO) and certifications (e.g., Inmetro\/Anvisa, when required by law); identity\/representation validation.
        \u2022 B2B marketing and events: content preferences, interactions with newsletters, webinars, and downloaded materials.
        \u2022 Cookies and similar technologies: as described in the Cookie Policy (preferences, analytics and, where applicable, opt-in\/opt-out advertising).<\/p>

        We do not intentionally collect data from children and adolescents. Our audience is exclusively business-to-business (B2B).<\/p>

        1. Purposes and legal basis<\/p><\/li><\/ol>

          We process personal data for:<\/p>

          \u2022 Creating and managing accounts and the contractual relationship: contract execution and preliminary procedures (LGPD, art. 7, V).
          \u2022 Billing, collection and legal obligations (tax, consumer and regulatory): compliance with legal\/regulatory obligation (art. 7, II).
          \u2022 Responding to requests and providing support: contract execution (Article 7, V) and legitimate interest (Article 7, IX), with balance and reasonable expectations.
          \u2022 Information security and fraud\/abuse prevention: legitimate interest (Article 7, IX) and regular exercise of rights (Article 7, VI).
          \u2022 Analytics and product improvement: legitimate interest (art. 7, IX), with privacy controls and data minimization.
          \u2022 B2B marketing and institutional communications: consent (art. 7, I), when required, or legitimate interest (art. 7, IX), with simple and free opt-out.
          \u2022 Customs compliance and certifications (e.g., Inmetro\/Anvisa): legal\/regulatory obligation (art. 7, II) and contract execution (art. 7, V).
          \u2022 Financial and exchange integrations: contract execution (art. 7, V) and legal\/regulatory obligation (art. 7, II).<\/p>

          When treatment is based on consent, you may revoke it at any time through our channels, without affecting treatment already carried out based on prior authorization.<\/p>

          1. Cookies and privacy preferences<\/p><\/li><\/ol>

            We use strictly necessary cookies (website operation and security), analytics cookies (audience measurement and improvements), and, where applicable, marketing cookies (personalization and campaigns). You can manage preferences in the banner or in your account settings; strictly necessary cookies cannot be disabled in the system as they are essential to the service. Details about categories, purposes, and retention will be in the Cookie Policy and the website's Preference Center.<\/p>

            1. Sharing with third parties<\/p><\/li><\/ol>

              We may share personal data, in a proportionate and minimized manner, with:<\/p>

              \u2022 Technology providers (cloud, hosting, backups, monitoring, CDN, email\/WhatsApp, analytics).
              \u2022 Operational partners (quality inspection, international logistics, courier, airlines\/shipping companies, customs brokers).
              \u2022 Financial institutions, payment methods and foreign exchange providers.
              \u2022 Auditors and consultants (legal, accounting, compliance), under confidentiality.
              \u2022 Public authorities, when required by law or valid order.<\/p>

              Service providers process data as Operators, under contracts with clauses guaranteeing data protection, security, and confidentiality.<\/p>

              1. International transfers<\/p><\/li><\/ol>

                Since we operate between Brazil and China and other countries, international data transfers may occur. We will use the mechanisms provided for in articles 33 to 36 of the LGPD (Brazilian General Data Protection Law), such as contractual clauses (specific\/standard), global corporate rules, specific consent, or other applicable legal bases, limiting transfers to the minimum necessary and adopting appropriate safeguards.<\/p>

                1. Information security<\/p><\/li><\/ol>

                  We have adopted technical and organizational measures compatible with the nature of the operations and the risks involved, such as profile-based access control, encryption in transit, environment segregation, audit trails, credential policies, vulnerability management, and continuity\/backups. Despite these efforts, no environment is 100% secure; in the event of incidents that may cause significant risk or damage, we will fulfill our notification obligations to data subjects and the ANPD (Brazilian National Data Protection Authority) and adopt containment and remediation measures.<\/p>

                  1. Rights of data subjects<\/p><\/li><\/ol>

                    You (or your representative) can exercise, through our channels, the rights provided for in the LGPD, including: confirmation of processing; access; correction; anonymization, blocking or deletion; portability; information about sharing; information about the possibility of not consenting and its consequences; revocation of consent; opposition to processing based improperly on legitimate interest. We will respond quickly and simply or, when applicable, with a complete statement within fifteen (15) days. It is also possible to petition the ANPD.<\/p>

                    1. Automated decisions and profiles<\/p><\/li><\/ol>

                      We may use algorithms to assist in order classification, logistics estimates, and ticket prioritization. We do not make decisions that produce legal or significant effects solely through automated means without providing mechanisms for human review and adequate explanations, where applicable.<\/p>

                      1. Retention and disposal<\/p><\/li><\/ol>

                        We retain data for the time necessary to fulfill the stated purposes, comply with legal\/regulatory deadlines, and preserve rights (applicable limitation periods). Once the purposes and deadlines have expired, we will delete, anonymize, or block the data, in accordance with the LGPD (Brazilian General Data Protection Law) and our internal policies.<\/p>

                        1. Data Protection Officer (DPO) Channels<\/p><\/li><\/ol>

                          To exercise your rights, revoke consent, report incidents, or ask questions, contact: DPO@importacoletiva.com.br<\/a>. For formal communications, you can also use our headquarters address.<\/p>

                          1. Updates to this Policy<\/p><\/li><\/ol>

                            This Policy may be updated to reflect legal, technological, or operational changes. We will communicate materially relevant changes through official channels. The current version will always be available on the website, with the date of the last update.<\/p>

                            Cookie Policy (summary on the website)<\/p>

                            \u2022 Categories: (i) Strictly necessary; (ii) Analytics; (iii) Marketing.
                            \u2022 Management: consent banner and Preference Center; the user can accept, refuse (when applicable) or select by category.
                            \u2022 Retention: varies by purpose and provider; details in the Preference Center.
                            \u2022 Opt-out: available at any time; blocking strictly necessary cookies may affect essential functionalities.
                            \u2022 Contact: dpo                            @importacoletiva.com.br<\/a>\u00a0<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                            Pol\u00edtica de Privacidade (LGPD) \u00daltima atualiza\u00e7\u00e3o: 30\/08\/2025 Controladora no Brasil: Importa Coletiva Solu\u00e7\u00f5es Tecnol\u00f3gicas Ltda., CNPJ 46.661.126\/0001-0, sede: Rua Verbo Divino, 2001, 3\u00ba andar \u2013 Sala 305, S\u00e3o Paulo\/SP. Canal do Encarregado (DPO):\u00a0dpo@importacoletiva.com.br\u00a0 Escopo e fundamento legal Esta Pol\u00edtica descreve como tratamos dados pessoais de pessoas naturais que interagem com a plataforma B2B SaaS e […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2174","page","type-page","status-publish","hentry"],"yoast_head":"\nPrivacy Policy - Importacoletiva<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Importacoletiva\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Privacidade (LGPD) \u00daltima atualiza\u00e7\u00e3o: 30\/08\/2025 Controladora no Brasil: Importa Coletiva Solu\u00e7\u00f5es Tecnol\u00f3gicas Ltda., CNPJ 46.661.126\/0001-0, sede: Rua Verbo Divino, 2001, 3\u00ba andar \u2013 Sala 305, S\u00e3o Paulo\/SP. 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